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Be Well, Be Well Informed

New Service Features Will Offer Even Better Patient Experience, Convenience

Posted on Nov 10, 2011 | 4 comments

At PAMF we’re not just satisfied with offering top quality care, we’re also continually striving to improve our services to make it as easy and convenient as possible for you to access and receive the care you need. In this blog post, you’ll learn about some of the new service features we will be offering you soon.

Starting December 1, 2011 You Will Be Able To:

  • Directly schedule your appointments online to see your primary care doctor.
  • Submit online appointment requests for specialty physicians.
  • Pay bills and co-payments and check your account balance quickly and easily online.
  • Go to any PAMF laboratory or imaging facility for services that is convenient for you.

As we implement these new service features, we will make every effort to make our changes without impacting your visit. We appreciate your patience and understanding if some things take a little longer than usual. Remember that from Dec. 1 as a My Health Online member, you’ll be able to schedule your appointments directly online without having to pick up the phone.

My Health Online Service Features:

You have access to many convenient features through our online service My Health Online. In addition to the new features described above, as a My Health Online member you currently can:

  • Communicate electronically with your health care team
  • View test results
  • Request prescription renewals
  • Receive automatic reminders when you are due for immunizations and health maintenance screening tests
  • Enjoy on-the-go access to My Health Online from your iPhone or Android smartphone with the new MyChart app

All these services, and more, are offered at no charge. If you are not yet enrolled in My Health Online, sign up today!

Manage Your Child’s Health Care More Conveniently Online:

My Health Online is not just a convenient way to manage your own health online, it’s also an easy way to manage your child’s medical needs. My Health Online’s Proxy Access Program gives you full access to the health records of your children younger than 12. From anywhere in the world, you can:

  • View and print vaccination records
  • Complete questionnaires that track your child’s development
  • Review medication instructions and other information that can help you better manage your child’s medical needs

Learn more and sign up for My Health Online’s Child Proxy Access.

 

Please note that we are unable to respond to personal medical questions through the comments feature below. For information about personalized health care, or if you need help in choosing a PAMF physician, please visit Becoming a PAMF Patient (http://www.pamf.org/findadoctor) or call 1-888-398-5677. If you are a PAMF patient, you can email your doctor securely via our My Health Online program. Thank you

4 Comments

  1. How can I e-mail one of my Doctors?

    • Hi Samuel,

      If you would like to email your PAMF doctor and conveniently manage your health online, you can sign up for My Health Online. With My Health Online, you can securely message your doctor, view test results, request Rx renewals and more. Here is the link for registration: http://bit.ly/va5ZLR and here is the link for Frequently Asked Questions: http://bit.ly/zEU0Q2. Additionally, our My Health Online patient services staff would be happy to help with any question you may have. You can reach them directly at 1-866-978-8837. Thank you for commenting on this blog article and best wishes.

  2. How does the launch of new online services impact your telephone operations? Its been such a pain getting through, I am seriously thinking of changing doctors. This is going on since November. How long can a telephone upgrade last?

    • Thank you for your comment. We are aware that phone wait times in certain regions are currently longer than others and are working to resolve the phone wait time. Most phone wait times are less than a minute for PAMF Centers, but in some areas, they have been longer than usual. We apologize for this inconvenience and thank you for understanding. In the meantime, if you experience a longer wait time than usual, you are welcome to call PAMF Patient Relations at 1-888-850-4598 and they will schedule your appointment directly. You can also email them at pamfpatientrelations@pamf.org with any questions or to report a long wait time. You may also provide feedback on your wait time online at http://www.pamf.org/contactus.

      Also, if you are a member of My Health Online, you can conveniently schedule your appointments online to see your primary care doctor – and avoid any phone wait time completely. This is a free online service for PAMF patients, and you can find more information and register at http://www.pamf.org.

      Thank you again for your comment and understanding.

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